FAQ's
Get answers to your queries here.
Ordering
Have questions regarding your orders? Find answers here.
How do I place an order?
Add your favourite products to the cart and check out through our website. It’s quick and secure.
Can I modify or cancel my order after it's been placed?
While we strive to accommodate changes, it may not always be possible once the order has been processed.
Please contact our customer service team as soon as possible if you need to make any modifications.
Product
Got questions related to our products? Get them answered here.
What is your return policy?
Our return policy outlines the conditions under which you can return a product. Please refer to our website for specific details.
Can I use multiple coupons?
Only one discount code can be applied per order.
How do I use a promo code?
Simply enter the promo code at checkout in the “Discount Code” box.
Payment
All your payment queries answered here.
What payment methods do you accept?
We accept all types of debit/credit cards, cash on delivery (UAE only), Apple Pay, Samsung Pay, and other secure online payment options shown at checkout.
Is it safe to provide my payment information on your website?
Yes, our website uses secure encryption to protect your payment information.
Return
Find answers to your queries regarding returns.
What is the return policy?
We accept returns only if the product is:
- Unused
- Unopened
- In its original packaging
- Returned within 7 days of delivery
In line with our quality standards, opened or used perfumes cannot be returned.
What if I received a wrong or damaged product?
We will replace it without any hassle.
Please contact us within 24–48 hours with your order number and a picture of the issue.
Shipping
Find answers to all your shipping related queries.
How do I track my order?
As soon as your order is dispatched, you will receive your tracking details via email or WhatsApp, so you can monitor your delivery every step of the way.
You can use it to check real-time updates.
Do you offer free delivery?
FREE Delivery on all UAE orders of AED 200 and above.
We proudly deliver across all Emirates.
How long does it take for my order to ship?
UAE: 1–2 working days
International: 2–8 working days
Delivery timelines may be affected based on location, customs clearance, and during public holidays.
Distribution
Find answers to your queries regarding distribution/wholesale.
How can I become a distributor for BPI?
We welcome distributors, resellers, and wholesale partners.
To apply, please email us directly at sales@beautyandperfumeintl.com.
What are the requirements to join the distributor/wholesale program?
Requirements may vary based on your location and business size, but generally you need:
- Valid business information
- Minimum order quantity (MOQ)
- Commitment to BPI brand standards
Our team will review your details and get back to you.
Do you offer special pricing for bulk orders?
Yes, wholesale pricing and exclusive discounts are available for distributors and B2B clients.
How can I get a discount coupon?
Find answers to your queries regarding discount/offers.
How can I get a discount coupon?
After placing your first order, you will receive a discount coupon that you can use on your next purchase.
Treat it as our way of saying thank you for shopping with us!
How can I stay updated on new product launches and exclusive offers?
Subscribe to our newsletter and follow us on our social media pages. You’ll be the first to know about new arrivals, special promotions, and limited-time deals.